Contracts Finder · Historical
Contact Centre Services
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £9,142,634Estimated value stated in the notice
- Deadline (UK time)
- Wed 27 Aug 2025, 12:00 BSTA deadline does not apply to this historical notice. The source records Wed 27 Aug 2025, 12:00 BST, which is not an open deadline.
- Published
- 19 Dec 2025
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available.
Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:
• 24 hours, 7 days a week service provision (essential provision only Out of Hours)
• key telephony services for KCC's customer contacts
• Emergency calls
• Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 79512000
- 79000000 79500000 79510000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 19 Dec 2025Contract notice
Contract notice published 19 December 2025.
Release 7276d704-d30b-4954-ae6d-df39625aea16
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
More contact centre services tenders like this
This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.
Open now in Contact centre services tenders
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- Provision of out of hours customer call centre services.Connexus Homes Limited · Published 12 Oct 2026Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, includingValue not stated in sourceCloses Fri 6 Nov 2026, 12:00 GMT
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- 7276d704-d30b-4954-ae6d-df39625aea16
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Sun 5 Apr 2026, 18:43 BST
- Read at
- Sun 25 Oct 2026, 16:11 GMT
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