Contracts Finder · Historical
LEEDS FEDERATED HOUSING ASSOCIATION LIMITED
Customer Insight / Customer Satisfaction Surveys
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £48,000Estimated value stated in the notice
- Deadline (UK time)
- Mon 22 Mar 2021, 09:00 GMTA deadline does not apply to this historical notice. The source records Mon 22 Mar 2021, 09:00 GMT, which is not an open deadline.
- Published
- 7 Sep 2022
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Leeds Federated currently works with an external contractor to produce high level customer satisfaction scores. Currently, the scores are derived from 150 randomly selected telephone interviews each quarter. A rolling dataset of a minimum 600 cases is used to ensure statistical accuracy and is designed to be broadly representative of the customer base. The data set that is sent to the researcher includes the majority of Leeds Federated's stock and covers all general needs housing, general needs age restricted, affordable rent, and older persons housing. The approach to sampling is to be revised as described in the ITT.
The question set was reviewed in May 2020 following Leeds Federated's membership of HouseMark. The question set was revised slightly to allow benchmarking with peer data across the 'Core' questions, whilst still retaining the ability to compare historical data.
This Tender is being advertised on Contracts Finder. All documents are available on this portal. Interested tenderers are advised to 'watch' the notice to receive notifications if the notice is updated.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 79000000 79300000 79340000 79342000
- 79342311
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 7 Sep 2022Contract notice
Contract notice published 7 September 2022.
Release 51d1b898-ab58-4245-b4b1-58aaa4c96bb6
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
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08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- 51d1b898-ab58-4245-b4b1-58aaa4c96bb6
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Thu 9 Apr 2026, 21:54 BST
- Read at
- Wed 28 Oct 2026, 17:34 GMT
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