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Customer Relationship Management Services - XC Trains Limited (XC)

Historical · OpenClosed

Historical: no longer open for bids.

Read the official notice on Find a Tender

01/ The notice

Key facts

Value: Not statedValue not stated in source
Deadline (UK time): Mon 11 Mar 2024, 12:00 GMTClosed.
Published: 8 Feb 2024
Region: Not stated

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

XC Trains Limited (CX) will be conducting a tender for the provision of a Customer Relationship Management (CRM) system for current and future customers of XC's CrossCountry services.

XC defines Customer Relationship Management (CRM) as follows:

• A Customer Relations module that facilitates efficient case and account management, streamlined interactions, and maximises operational efficiencies to ensure seamless customer engagement and support.

• A Marketing module that facilitates e-mail campaign management, advanced customer segmentation, the ability to send both relevant travel information and promotional material to specific customers that is personal to them.

• Both modules must interact with each other and, through a single database as well as integrating other data sources, provide a Single Customer view (SCV) of all interactions any customer has with XC.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

48000000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

8 Feb 2024
Tender notice
Tender notice published 8 February 2024.
Deadline in this release: Mon 11 Mar 2024, 12:00 GMT.
Release 004281-2024
View this release on Find a Tender (opens in a new tab)

05/ Limits

What the source does not tell us

The source does not state a usable value.
Only one release is held, so there is no change history.

06/ Questions

About this notice

The notice gave a deadline of Monday 11 March 2024, 12:00 GMT. It is no longer open for bids.

XC TRAINS LIMITED published this notice.

Value not stated in source.

08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: ocds-h6vhtk-04387a
Source: Find a Tender
Stage: tender · Open
Last verified: Mon 6 Apr 2026, 13:33 BST
Read at: Mon 26 Oct 2026, 19:39 GMT

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