Digital Customer Experience -Tender ref EAST0756
£162,000 — stated in the notice.
The procurement contact named on the official notice.
The submission route named on the official notice.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
Eastlight Community Homes publishes IT Services work continuously — 11 notices, roughly one every 1 day. This is a stream to watch, not a cycle to wait for.
84% of Eastlight Community Homes’s awards go to a supplier it has used before.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
Eastlight is interested in implementing an end-to-end digital customer journey solution.
The aim is to streamline and enhance our customer interactions through seamless digital.
Some of the reasons our customers may reach out to us are as follows: • Finding a home (applications and lettings). • Repairs reporting, diagnostics and appointments including compliance visits such as gas. • Estates management, including proactive communications at block or scheme level. • Contact and case management e.g. complaints, ASB, Damp & Mould. • Tenancy management e.g. tenancy breaches, tenancy reviews and succession. • Payments, including rents, service charges and arrears management.
2.
Project Objectives • Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond. • Improve customer satisfaction by providing intuitive and user-friendly digital interfaces. • Enhance operational efficiency by automating processes and reducing manual intervention. • Enable better data collection and analysis for improved decision-making and customer insights. • Ensure compliance with industry standards and data protection regulations.
What the notice asks for
Implement a comprehensive digital customer journey
Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond.
Ensure compliance with industry standards and data
Ensure compliance with industry standards and data protection regulations.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
Reveal who to approach at Eastlight Community Homes, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
The full intelligence dossier
Our agent reads Eastlight Community Homes’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.
Five included while we’re in beta, and the agent asks before it spends on any paid step.
- OCID
- ocds-h6vhtk-047e42
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 022138-2024
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in IT Services
Eastlight Community Homes’s tender network
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