Contracts Finder · Historical

Digital Customer Experience -Tender ref EAST0756

Historical · ContractNo open deadline

Historical: no longer open for bids.

Read the official notice on Contracts Finder

01/ The notice

Key facts

Value: £162,000Estimated value stated in the notice
Deadline (UK time): Fri 16 Aug 2024, 12:00 BSTA deadline does not apply to this historical notice. The source records Fri 16 Aug 2024, 12:00 BST, which is not an open deadline.
Published: 17 Jul 2024
Region: North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

Eastlight is interested in implementing an end-to-end digital customer journey solution. The aim is to streamline and enhance our customer interactions through seamless digital. Some of the reasons our customers may reach out to us are as follows:

• Finding a home (applications and lettings).

• Repairs reporting, diagnostics and appointments including compliance visits such as gas.

• Estates management, including proactive communications at block or scheme level.

• Contact and case management e.g. complaints, ASB, Damp & Mould.

• Tenancy management e.g. tenancy breaches, tenancy reviews and succession.

• Payments, including rents, service charges and arrears management.

2. Project Objectives

• Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond.

• Improve customer satisfaction by providing intuitive and user-friendly digital interfaces.

• Enhance operational efficiency by automating processes and reducing manual intervention.

• Enable better data collection and analysis for improved decision-making and customer insights.

• Ensure compliance with industry standards and data protection regulations.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

72000000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

17 Jul 2024
Contract notice
Contract notice published 17 July 2024.
Release b79a02c6-4f6e-46de-8de1-38df10a4d25e
View this release on Contracts Finder (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

Eastlight Community Homes published this notice.

Estimated value stated in the notice: £162,000.

08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: b79a02c6-4f6e-46de-8de1-38df10a4d25e
Source: Contracts Finder
Stage: contract · Contract
Last verified: Fri 3 Apr 2026, 22:09 BST
Read at: Thu 29 Oct 2026, 03:43 GMT

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