Find a Tender · Forecast
Driver and Vehicle Standards Agency
DVSA contact centre additional capacity - Call Surges
Forecast: a planned procurement that is not yet at tender stage.
01/ The notice
Key facts
- Value
- £3,500,000Estimated value stated in the notice
- Deadline (UK time)
- No open deadlineA deadline does not apply to this forecast notice.
- Published
- 18 Jun 2026
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 79512000
04/ History
Releases of this notice
2 releases held, oldest first. Dates are UK time.
- 16 May 2025Planning notice
Planning notice published 16 May 2025.
Release 022141-2025
View this release on Find a Tender (opens in a new tab) - 18 Jun 2026Planning notice update
Planning notice update published 18 June 2026. Stated change: The current contract has been extended in accordance with its terms, and this notice has been updated to reflect that position. Please note that this is a UK1 Pipeline Notice. This is not a PIN or call for pre-market engagement/competition. As this is a pipeline notice, there is no guarantee that a tender opportunity will result from this. Should a tender opportunity materialise, further notices will be published in relation to this.
Release 057358-2026
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- None recorded for the fields above. Attached documents are not read, so this is not a full account of the tender.
06/ Questions
About this notice
07/ Tender hubs
More contact centre services tenders like this
Pages that list the live notices in the same subject, buyer or place, with recent winners. Chosen by the notice’s current recorded classification or a fixed rule on its title, buyer and region.
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-05159b
- Source
- Find a Tender
- Stage
- planning · planned
- Last verified
- Thu 25 Jun 2026, 08:11 BST
- Read at
- Thu 29 Oct 2026, 05:19 GMT
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