Driver and Vehicle Standards Agency
DVSA contact centre additional capacity - Call Surges
£3,500,000 — stated in the notice
The procurement contact named on the official notice.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Driver and Vehicle Standards Agency has published 8 Business Services notices, about every 4 months. On that rhythm the next one is expected around January 2027.
40% of Driver and Vehicle Standards Agency’s awards go to a supplier it has used before.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
This is for the provision of call centre resource as a business contingency.
This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic.
DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
What the notice asks for
This will provide support with unforeseen call
This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic.
DVSA therefore requires the ability to scale
DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
DVSA contact centre additional capacity - Call Surges
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
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- OCID
- ocds-h6vhtk-05159b
- Stage
- planning · planned
- Source
- Find a Tender
- Buyer ref
- 057358-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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