RFP QuestBeta
OpenStage · planning

PLYMOUTH COMMUNITY HOMES LIMITED

Electronic Payment and Income Systems

Financial ServicesCPV 66170000
Value£1,200,000
Deadline
Published14 Nov 2025
RegionNationwide

£1,200,000 — stated in the notice text

Who to contact
procurement@pch.co.uk

The procurement contact named on the official notice.

Contract value in context
£1.2mtotal contract value
median £150k
this tender£0£4.7m

This is a large award for Financial & Insurance Services — above three-quarters of comparable contracts. Based on 8,013 valued Financial & Insurance Services tenders in our corpus.

When this comes round again

PLYMOUTH COMMUNITY HOMES LIMITED's Financial & Insurance Services cycle is past due — it ran about every 3 months across 3 notices, and the door is open now. It may re-tender at any time.

44% of PLYMOUTH COMMUNITY HOMES LIMITED’s awards go to a supplier it has used before.

Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →


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The brief

Plymouth Community Homes (PCH) currently provides payment systems to customers with a well known product suite.

Ahead of the full procurement process PCH wish to undertake pre-market engagement to explore supplier options and services available.

Initial early engagement with suppliers may be followed by a virtual demonstration to stakeholders from the wider user group.

The high-level requirements are split across 4 main areas, listed below.

PCH are interested to hear of any developments within each area over the last 5 years, that could provide benefit to PCH and our customers 1) Card Payments: PCI Compliant in person, automated and agent handled payments, in person mobile payments and online payments.

2) Direct Debits: Direct debit collections over multiple collection days/periods.

Direct debit payment confirmation/failure of Friday collections is required on Saturday to ensure the accurate calculation or rent balances within our Housing Management system.

3) Post Office and Paypoint Systems: Provision for customers to make payments via barcodes or payment cards.

Options around provision of cards for these customers or alternatives.

4) Income Management System: Ability to centrally view and process all payments, including payments received outside of the supplier product suite.

The system must provide the ability to export to PCH back-office systems, including the NEC Housing Management System and Open Accounts finance system.

Innovative offerings for other complimentary services or substitute methods of delivery are welcome.

The existing contract expires in November 2026 and we are looking to enter into a 4 + 2 year contract at an estimated value of £1.2 million

Requirements

What the notice asks for

01

Initial early engagement with suppliers may

Initial early engagement with suppliers may be followed by a virtual demonstration to stakeholders from the wider user group.

02

PCH are interested to hear of any

PCH are interested to hear of any developments within each area over the last 5 years, that could provide benefit to PCH and our customers.

03

Direct debit payment confirmation/failure of Friday collections

Direct debit payment confirmation/failure of Friday collections is required on Saturday to ensure the accurate calculation or rent balances within our Housing Management system.

04

The system must provide the ability

The system must provide the ability to export to PCH back-office systems, including the NEC Housing Management System and Open Accounts finance system.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
ocds-h6vhtk-05e199
Stage
planning · Planning
Source
Find a Tender
Buyer ref
074034-2025
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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