Expression of Interest for Website MSP and potential redesign and development of Website

As part of this preliminary market engagement, NGN is seeking high‑level, non‑binding indicative information to understand the potential order of magnitude of costs associated with delivering the proposed scope. Any cost information provided is for market‑understanding purposes only, will not be used for supplier selection or evaluation, and will not confer any advantage in any future procurement process.

We will be looking for a digital agency who will work closely with NGN, offering advice and support to drive improvements in the short and long term. They will be asked to deliver the NGN Website Project in two stages, each stage will probably be under threshold;

Stage 1

The first stage will be working closely with NGN project team to help make tactical improvements to the current NGN website. NGN is already working on a content audit, updating and removing outdated content, improving user experience, and bolstering under promoted areas such as sustainability and HR. These improvements will feed into this process of short-term change.

Key deliverables from this first phase will include;

• Hosting and infrastructure

• Uptime monitoring

• Platform performance optimisation

• Security monitoring

• Back ups

• Improved SEO

• Clearer Navigation

• Application platform readiness

Stage 2

The second stage is focused on strategic input to support the process of longer term change to the NGN website delivery, ultimately leading to the design and build of a new main NGN website. NGN expect the chosen agency to provide a strategic partnership, where the partnership shows clear value, direction and class leading strategic thinking. We expect the chosen agency to have demonstrable skills and knowledge in the areas of user centric research and design, accessibility, and mobile first thinking (reflecting the 75% of our current users preference for mobile access to our services and support).

The Scope of work for a new website could include:

• Website research, design and development

• New modern and responsive content management system (CMS)

• SEO/GEO set up

• Accessibility compliance

• Integration with third-party systems (e.g CRM, payment gateways, analytics tools)

• Support and maintenance of the website portfolio

• Training and documentation for internal teams