Hoarding & Support Services

Orbit Group Ltd (Orbit) is one of the UK's leading housing associations, providing safe, affordable homes to over 100,000 customers. Through our Better Days programme, we offer free support services to help customers with wellbeing, money advice, digital inclusion, employment, and community welfare.

Orbit wishes to conclude preliminary market engagement in relation to the potential award for a contract for the provision of Hoarding & Support Services for our customers within its housing portfolio across 7 areas in the Midlands, East Anglia and South of England.

Hoarding disorder is a mental health disorder characterised by excessive accumulation of and attachment to possessions regardless of their actual value. Self-neglect can be associated with a range of social of psychological and health issues.

As part of its duties as landlord, various isolated and vulnerable tenants have been identified as in need of a tailored support to understand and manage their hoarding tendencies, improve their quality of life and live safely in their properties.

Orbit plans to engage with a potential specialist service provider(s) who can deliver a practical and person-centred therapeutic hoarding support service. Service providers will need to demonstrate their experience and qualifications regarding hoarding disorder and its treatment. This should include therapeutic support to coincide with practical support to help customers who are affected by hoarding disorder so that health and safety risks are removed. Methods used should be sustainable for the person being supported.

The intention of the engagement is for Orbit to understand:

1) The level of market interest to participate in a potential procurement for the contract.

2) The market capacity and potential innovative solutions and approaches.

3) Service Provider's ability in the market to meet all of the potential requirements as specified in the Scope of Service below.

4) Potential risks and issues.

5) Barriers to participation

We are keen to hear from service providers delivering the services provided in the outline specification and would welcome any supporting case studies/references service providers can provide to understand the extent of the services currently being delivered.

Although we have provided an outline specification, please provide us with anything which you think is onerous or anything that is lacking detail or needs more detail for you to respond to a tender in relation to this.