Contracts Finder · Historical
Homes England (the name adopted by the Homes and Communities Agency)
Homes England - Customer Service Improvement
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £24,000Estimated value stated in the notice
- Deadline (UK time)
- Tue 30 Jul 2024, 23:59 BSTA deadline does not apply to this historical notice. The source records Tue 30 Jul 2024, 23:59 BST, which is not an open deadline.
- Published
- 15 Aug 2024
- Region
- North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling.
A paper that outlines the strategy and focus areas needs to be developed covering:
• Size & scale of portfolio
• Arrears definitions
• Visual end-end continuum for arrears
• Summary level Gantt chart project summary to achieve the full end-end
• Full RAID view
Awarded via CCS MCF3.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 79000000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 15 Aug 2024Contract notice
Contract notice published 15 August 2024.
Release 184d37cb-a60a-4a63-8187-441f9cceb612
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- 184d37cb-a60a-4a63-8187-441f9cceb612
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Sat 4 Apr 2026, 00:54 BST
- Read at
- Mon 26 Oct 2026, 02:49 GMT
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