Contracts Finder · Historical
LAA complaints database 2022-2024
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £151,300Estimated value stated in the notice
- Deadline (UK time)
- Tue 20 Sep 2022, 15:00 BSTA deadline does not apply to this historical notice. The source records Tue 20 Sep 2022, 15:00 BST, which is not an open deadline.
- Published
- 7 Oct 2022
- Region
- Any region
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
The existing complaints database is not complaint with GDPR requirements and cannot be technically supported internally.
A procurement competition was needed to be conducted due to business investigating internal services that could provide a similar service. These were discounted as they either could not be provided intime or the contract did not have an inclusion for the LAA directorate.
Commercial conducted a keyword search on G-Cloud12 with the following words Saas complaints handling case reporting workflow configured and found that there were 2 services available, both being provided by Civica. The business then asked clarifying questions to ensure that all their expectations were met.
Triage have approved the budget for service for 2 years with a full understanding that this will be reviewed in 18 months where the additional budget for the remaining optional 2 years will be decided.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 48000000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 7 Oct 2022Contract notice
Contract notice published 7 October 2022.
Release 1d59d865-b901-4dfa-a95e-09695a72a92a
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
More justice tenders like this
This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by the notice’s current recorded classification or a fixed rule on its title, buyer and region.
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- 1d59d865-b901-4dfa-a95e-09695a72a92a
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Thu 9 Apr 2026, 22:54 BST
- Read at
- Tue 27 Oct 2026, 04:05 GMT
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