Find a Tender · Live tender
New Build Customer Journey Experience Solutions
Live: the notice is at tender stage.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- No deadline statedThe source does not state a submission deadline.
- Published
- 22 Aug 2025
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores.
The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values.
The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=974280554
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 79410000
- 73220000
- 79416200
- 79415200
- 72224000
- 79000000
04/ History
Releases of this notice
5 releases held, oldest first. Dates are UK time.
- 22 Aug 2025Tender notice
Tender notice published 22 August 2025.
Release 050848-2025
View this release on Find a Tender (opens in a new tab) - 22 Aug 2025Tender notice update
Tender notice update published 22 August 2025. Stated change: To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/NKC3B7599Z
Release 050905-2025
View this release on Find a Tender (opens in a new tab) - 1 Sep 2025Tender notice update
Tender notice update published 1 September 2025. The notice text changed; the source gives no change note.
Release 052767-2025
View this release on Find a Tender (opens in a new tab) - 2 Dec 2025Notice
Notice published 2 December 2025. The notice text changed; the source gives no change note.
Release 078949-2025
View this release on Find a Tender (opens in a new tab) - 23 Dec 2025Notice
Notice published 23 December 2025. The notice text changed; the source gives no change note.
Release 086027-2025
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a submission deadline.
- The source does not state a usable value.
06/ Questions
About this notice
07/ Tender hubs
More construction tenders like this
Pages that list the live notices in the same subject, buyer or place, with recent winners. Chosen by the notice’s current recorded classification or a fixed rule on its title, buyer and region.
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-058ccf
- Source
- Find a Tender
- Stage
- tender · Open
- Last verified
- Mon 6 Apr 2026, 20:48 BST
- Read at
- Thu 29 Oct 2026, 22:08 GMT
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