Out of Hours Call Handling Service

Historical · OpenClosed

Historical: no longer open for bids.

Read the official notice on Find a Tender

01/ The notice

Key facts

Value: £2,200,000Estimated value stated in the notice
Deadline (UK time): Fri 19 Sep 2025, 12:00 BSTClosed.
Published: 11 Sep 2025
Region: Not stated

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

Abri is seeking a dedicated provider to support our out-of-hours service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs serious incidents and tenancy-related emergencies.

Our goal is to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

64214200
79510000
79512000
79511000
32551400

04/ History

Releases of this notice

7 releases held, oldest first. Dates are UK time.

10 Jun 2025
Planning notice
Planning notice published 10 June 2025.
Release 031230-2025
View this release on Find a Tender (opens in a new tab)
10 Jun 2025
Planning notice update
Planning notice update published 10 June 2025. Stated change: A correction needed to be made on submission return date for this PME due to system error . The updated deadline is now 12:00 NN on 20 June 2025.
Release 031259-2025
View this release on Find a Tender (opens in a new tab)
24 Jul 2025
Tender notice
Tender notice published 24 July 2025. The notice text changed; the source gives no change note.
Deadline in this release: Fri 5 Sep 2025, 13:00 BST.
Release 042966-2025
View this release on Find a Tender (opens in a new tab)
26 Aug 2025
Tender notice update
Tender notice update published 26 August 2025. The source does not state what changed.
Deadline in this release: Fri 12 Sep 2025, 12:00 BST.
Release 051125-2025
View this release on Find a Tender (opens in a new tab)
11 Sep 2025
Tender notice update
Tender notice update published 11 September 2025. Stated change: The pricing schedule has been updated, and the submission deadline has been extended to 19 September 2025 .
Deadline in this release: Fri 19 Sep 2025, 12:00 BST.
Release 055978-2025
View this release on Find a Tender (opens in a new tab)
16 Dec 2025
Notice
Notice published 16 December 2025. The notice text changed; the source gives no change note.
Release 083126-2025
View this release on Find a Tender (opens in a new tab)
16 Mar 2026
Notice
Notice published 16 March 2026. The source does not state what changed.
Release 023616-2026
View this release on Find a Tender (opens in a new tab)

05/ Limits

What the source does not tell us

None recorded for the fields above. Attached documents are not read, so this is not a full account of the tender.

06/ Questions

About this notice

The notice gave a deadline of Friday 19 September 2025, 12:00 BST. It is no longer open for bids.

The Swaythling Housing Society Ltd (Trading as Abri) published this notice.

Estimated value stated in the notice: £2,200,000.

08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: ocds-h6vhtk-054603
Source: Find a Tender
Stage: tender · Open
Last verified: Mon 6 Apr 2026, 21:39 BST
Read at: Sun 25 Oct 2026, 09:02 GMT

Built on published notices from Find a Tender and Contracts Finder.