Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
This award stage contract from The Swaythling Housing Society Ltd (Trading as Abri) was published in 2026. The Out of Hours Call Handling Service contract.
This UK government contract opportunity is part of the public procurement process, openly available via Find a Tender.
16 Mar
Published
Current
Award Phase
Contract value not disclosed
UK tender activity (12 months)
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
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Tender opportunity made public on Find a Tender
This is a public procurement by The Swaythling Housing Society Ltd (Trading as Abri). All UK government contracts are publicly accessible for transparency.
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UK tender activity (12 months)
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