AwardedOCID: ocds-h6vhtk-054603

Out of Hours Call Handling Service

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.

Buyer
The Swaythling Housing Society Ltd (Trading as Abri)
Contract Value
Value not disclosed
Deadline
No deadline set
Published
16 Mar 2026
Interactive

About This The Swaythling Housing Society Ltd (Trading as Abri) Contract

This award stage contract from The Swaythling Housing Society Ltd (Trading as Abri) was published in 2026. The Out of Hours Call Handling Service contract.

This UK government contract opportunity is part of the public procurement process, openly available via Find a Tender.

Contract Analytics

Key Metrics

0Match
0%
Match
50%
Urgency
30%
Value

Sector Distribution

General100%

Contract Timeline

16 Mar

Published

Current

Award Phase

Value Analysis

Contract value not disclosed

Market Activity

+40%

UK tender activity (12 months)

Out of Hours Call Handling Service - Scope of Work

0 phases • 0 requirements • 0 capabilities

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.

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Contract Value

Fixed PriceSingle contract value agreed upfront
Value not disclosed

Key Dates

Important deadlines and milestones

UK Time

Notice Published

Tender opportunity made public on Find a Tender

Mon, 16 Mar 2026
Passed

What This The Swaythling Housing Society Ltd (Trading as Abri) Contract Means

For Citizens

This is a public procurement by The Swaythling Housing Society Ltd (Trading as Abri). All UK government contracts are publicly accessible for transparency.

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This The Swaythling Housing Society Ltd (Trading as Abri) contract has been awarded. Review for market intelligence.

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Market Activity

-18%

UK tender activity (12 months)

The Swaythling Housing Society Ltd (Trading as Abri)

Contact Information

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The Swaythling Housing Society Ltd (Trading as Abri)
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Quick Facts

Stage
Award
Status
complete
CPV Codes
0

Reference ID

ocds-h6vhtk-054603

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