Contracts Finder · Historical
The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords
PI1301686 - Managed Contact Centre for Call Management
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- Thu 20 Jun 2024, 23:59 BSTA deadline does not apply to this historical notice. The source records Thu 20 Jun 2024, 23:59 BST, which is not an open deadline.
- Published
- 28 May 2024
- Region
- North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West, Scotland, Wales, Northern Ireland
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
PI1301686 - Managed Contact Centre for Call Management
Early Market Engagement
Parliament wishes to seek information as part of an early market engagement process relating to the provision of managed contact centre for call management. The Authority requires a solution with capability of spanning multiple in-bound channels, multiple internal processes, and the potential to grow in scope and scale over time. The intention of this RFI, is to gather sufficient information regarding the market and available service delivery models,
For clarity, this RFI requests information in relation to staffed call answering service rather than a technical/platform solution.
If you wish to participate in this early engagement process, please complete and submit the Questionnaire on or before closing date of this exercise on 20th June 2024 15:00.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 64000000 64200000 64210000 64214000
- 64214200
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 28 May 2024Notice
Notice published 28 May 2024.
Release 8c510ffe-c03b-4511-8018-335c62a29127
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a usable value.
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
More contact centre services tenders like this
This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by the notice’s current recorded classification or a fixed rule on its title, buyer and region.
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- 8c510ffe-c03b-4511-8018-335c62a29127
- Source
- Contracts Finder
- Stage
- preprocurement · Closed
- Last verified
- Fri 3 Apr 2026, 18:17 BST
- Read at
- Thu 29 Oct 2026, 16:10 GMT
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