York and North Yorkshire Combined Authority
Realistic Training Simulation System for Fire Control Operators
£40,000 — stated in the notice
The procurement contact named on the official notice.
This sits in the lower-middle of the Software & IT Systems band — a mid-scale opportunity. Based on 30,286 valued Software & IT Systems tenders in our corpus.
York and North Yorkshire Combined Authority has published 3 Software & IT Systems notices, about every 5 months. On that rhythm the next one is expected around January 2027.
32% of York and North Yorkshire Combined Authority’s awards go to a supplier it has used before.
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This project aims to procure a training system designed to enhance the preparedness and performance of fire control operators by simulating realistic emergency call scenarios.
The system will replicate a wide range of incidents and caller behaviours, enabling operators to experience and respond to lifelike situations in a controlled environment.
Objectives: • To provide fire control operators with immersive training experiences that closely mirror real-life emergency calls. • To improve decision-making, communication, and stress management skills under pressure. • To support continuous professional development through scenario-based learning. • To ensure consistency and quality in operator training across the service.
Key Features Required: • A library of diverse, realistic call scenarios covering various incident types (e.g., fires, RTCs, medical emergencies, false alarms). • Interactive voice simulation with dynamic caller responses. • Scenario customisation to reflect local risks and operational procedures. • Performance tracking and feedback tools for trainers and trainees. • Integration capability with existing control room systems (if applicable).
Expected Outcomes: • Enhanced operator confidence and competence in handling emergency calls. • Reduced response times and improved accuracy in call handling. • Strengthened resilience and adaptability in high-pressure situations. • A measurable uplift in training quality and operational readiness.
What the notice asks for
To provide fire control operators with immersive
To provide fire control operators with immersive training experiences that closely mirror real-life emergency calls.
To support continuous professional development through scenario-based
To support continuous professional development through scenario-based learning.
To ensure consistency and quality in operator
To ensure consistency and quality in operator training across the service.
Integration capability with existing control room systems
Integration capability with existing control room systems (if applicable).
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ocds-h6vhtk-05ceac
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 066242-2025
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