Find a Tender · Historical
SC230157 - Contact Centre Services
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- Wed 19 Mar 2025, 12:00 GMTClosed.
- Published
- 17 Feb 2025
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Kent County Council are seeking a supplier to provide contact centre services to the residents of Kent to commence April 2026. We are seeking a supplier that will deliver a high quality, value for money and efficient service to the residents of Kent.
They key outcomes from this contract will be:
• 24 hours, 7 days a week service provision (essential provision only Out of Hours)
• To be the key telephony service for KCC’s customer contacts.
• First time resolution where possible.
• Emergency calls to be answered as a priority
• All contact types to have an answer rate mechanism and target (to be agreed)
• Key Performance Indicators to be measured.
• A high-quality service which will be measured against a quality framework and relevant targets.
• Year on year reduction of non-emergency calls and emails
• A contact centre that supports customers in the best interests of the public, harnessing technology to enable them to self-serve or reach
their outcome in the quickest possible way.
All Expressions of Interest must be registered via the Kent Business Portal https://www.kentbusinessportal.org.uk/ and all interested candidates must submit a Selection Questionnaire via the Kent Business Portal by noon 19th March 2024.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 79512000
04/ History
Releases of this notice
2 releases held, oldest first. Dates are UK time.
- 17 Feb 2025Tender notice
Tender notice published 17 February 2025.
Deadline in this release: Wed 19 Mar 2025, 12:00 GMT.
Release 005317-2025
View this release on Find a Tender (opens in a new tab) - 19 Dec 2025Award notice
Award notice published 19 December 2025. The notice text changed; the source gives no change note.
Release 084974-2025
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a usable value.
06/ Questions
About this notice
07/ Tender hubs
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This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.
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08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-04e286
- Source
- Find a Tender
- Stage
- tender · Open
- Last verified
- Mon 6 Apr 2026, 17:23 BST
- Read at
- Sun 25 Oct 2026, 16:11 GMT
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