Security and Crowd Management Services

The procurement contact named on the official notice.

Transport for Wales Rail Limited (Utility Buyer) publishes Business Services work continuously — 18 notices, roughly one every 24 days. This is a stream to watch, not a cycle to wait for.

28% of Transport for Wales Rail Limited (Utility Buyer)’s awards go to a supplier it has used before.

Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →

Transport for Wales (TfW) is seeking qualified suppliers to express interest in providing professional Crowd Management/Control and Security Services for major public events and transportation station safety across its Wales and border network.

The contract will be divided into two separate lots: Lot 1: Crowd Management/Control Services This lot covers the management and coordination of crowd movements and safety at events, including managing entrances/exits, monitoring crowd density, and supporting public order.

The Supplier will play a central role in the planning, delivery, and ongoing development of all crowd management responsibilities across the railway network, alongside associated customer service functions.

This includes support for major events as well as a wide range of operational activities requiring a crowd management or customer service presence, such as significant engineering works, passenger assistance, lift outages, and any form of network disruption.

Lot 2: Security Services This lot covers comprehensive security provision including transport station supervision, incident response, and compliance with relevant licensing and legal requirements.

The supplier will be expected to provide a fully integrated security service covering transport station oversight, incident response, and adherence to all relevant licensing and legal obligations.

This will span the entire Transport for Wales (TfW) network, including stations, depots, on‑train environments, and major events.

The required services include on‑board security and patrols, station and depot patrols, management of anti‑social behaviour (ASB), emergency response and on‑call support, security checks at key locations, event security and crowd management, as well as specialist functions such as drone operations.

Across both lots, suppliers will be expected to hold recognised security qualifications and demonstrate robust operational and compliance management systems suited to event environments and security needs. **Please note a UK1 Pipeline Notice, has been published in relation to these requirements: ocds-h6vhtk-06a213 & ocds-h6vhtk-06a212**

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Five included while we’re in beta, and the agent asks before it spends on any paid step.