Find a Tender · Forecast

Service Quality Regime

Forecast · PlanningNo open deadline

Forecast: a planned procurement that is not yet at tender stage.

Read the official notice on Find a Tender

01/ The notice

Key facts

Value: £1,032,000Estimated value stated in the notice
Deadline (UK time): Fri 31 Jul 2026, 17:00 BSTA deadline does not apply to this forecast notice. The source records Fri 31 Jul 2026, 17:00 BST, which is not an open deadline.
Published: 10 Mar 2026
Region: Not stated

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register.

Lot 2 - The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

72225000

04/ History

Releases of this notice

2 releases held, oldest first. Dates are UK time.

10 Mar 2026
Planning notice
Planning notice published 10 March 2026.
Deadline in this release: Fri 31 Jul 2026, 17:00 BST.
Release 021132-2026
View this release on Find a Tender (opens in a new tab)
20 Mar 2026
Planning notice update
Planning notice update published 20 March 2026. Stated change: The estimated tender notice date was change from the 11th March 2026 to the 01st May 2026.
Deadline in this release: Fri 31 Jul 2026, 17:00 BST.
Release 025762-2026
View this release on Find a Tender (opens in a new tab)

05/ Limits

What the source does not tell us

None recorded for the fields above. Attached documents are not read, so this is not a full account of the tender.

06/ Questions

About this notice

SE TRAINS LIMITED published this notice.

Estimated value stated in the notice: £1,032,000.

08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: ocds-h6vhtk-0665d7
Source: Find a Tender
Stage: planning · Planning
Last verified: Sat 4 Apr 2026, 14:26 BST
Read at: Thu 29 Oct 2026, 04:06 GMT

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