Contracts Finder · Historical

Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS

Historical · ContractNo open deadline

Historical: no longer open for bids.

Read the official notice on Contracts Finder

01/ The notice

Key facts

Value: £354,000Estimated value stated in the notice
Deadline (UK time): Fri 17 Mar 2023, 23:59 GMTA deadline does not apply to this historical notice. The source records Fri 17 Mar 2023, 23:59 GMT, which is not an open deadline.
Published: 31 Oct 2023
Region: North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale

Proposal includes the following services;

• Fully managed OOH service covering the existing opening hours of 4.30pm-

• 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and

• all Bank Holidays 24hr

• All systems and licenses relevant to the delivery of the service

• Automated Management information

• Monthly service review meetings

• KPIs as per the current contract

Resource and Planning

• Forecasting and Planning

• Long term capacity Planning

• Short term Planning

• Performance Analysis

• Scheduling

• Holiday Management

• WFM Administration

• Intraday Performance Management

• Reporting

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

79500000
79000000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

31 Oct 2023
Contract notice
Contract notice published 31 October 2023.
Release 42dcb40d-03b9-419d-876f-28a0512d7d0c
View this release on Contracts Finder (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

Rochdale Metropolitan Borough Council published this notice.

Estimated value stated in the notice: £354,000.

07/ Tender hubs

More contact centre services tenders like this

This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by the notice’s current recorded classification or a fixed rule on its title, buyer and region.

Open now in Contact centre services tenders

Provision of out of hours customer call centre services.Connexus Homes Limited · Published 12 Oct 2026Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, includingValue not stated in sourceCloses Fri 6 Nov 2026, 12:00 GMT

08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: 42dcb40d-03b9-419d-876f-28a0512d7d0c
Source: Contracts Finder
Stage: contract · Contract
Last verified: Fri 10 Apr 2026, 20:38 BST
Read at: Wed 28 Oct 2026, 17:36 GMT

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