Driver and Vehicle Licensing Agency
Transactions at Counter Services - Preliminary Market Engagement Notice
£86,870,000 — stated in the notice
The procurement contact named on the official notice.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Driver and Vehicle Licensing Agency publishes Business Services work continuously — 16 notices, roughly one every 46 days. This is a stream to watch, not a cycle to wait for.
20% of Driver and Vehicle Licensing Agency’s awards go to a supplier it has used before.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
Scope – Procurement Description: DVLA maintains the records of over 50 million drivers and about 47 million vehicles in the UK.
We collect an estimated £8 billion a year in vehicle tax and process over 77 million transactions a year.
Most transactions are digital, but we also offer an in-person channel for our customers who want or need it.
DVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers.
The services could involve one or more third party suppliers being able to: • Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax). • Enable access to DVLA application forms. • Accept a variety of payment methods. • Complete transactional & payment reconciliation, and report routinely on transactional and financial data. • Verify customer identity, including physical documentation checking. • Exchange data securely with DVLA's systems to support customer transactions. • Return customer documents to DVLA.
Contract value estimates are based on an assumed contract duration of up to seven years (potentially 5 years followed by two optional 1-year extensions).
However please note that the scope and contract duration are still being considered, so the service requirements, dates, and estimated values stated in this notice are provisional and subject to change.
What the notice asks for
The services could involve one or more
The services could involve one or more third party suppliers being able to:.
Exchange data securely with DVLA's systems
Exchange data securely with DVLA's systems to support customer transactions.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ocds-h6vhtk-052001
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 071167-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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