Website Update, Maintenance & Ad-hoc Support

The services required of the contract comprises two elements as follows:

Element 1: Website Maintenance Support: (Quotation on a monthly fixed fee basis)

To provide a monthly programme of website maintenance to include as a minimum:

• Maintenance and regular update of the all associated activities linked with the website.

• Version Upgrades and patches of content management system and underlying software.

• Maintenance & checking for dead links of static pages.

• Performance Improvements.

• Archival & update of new data provided by the Growth Hub along with update of the sitemap.

• Daily database backup and website backup after any update. For bring up the website within 8 hours of any failure/hack attack.

• Cyber audit from time to time when any modification/upgrade in coding/design is done and also any vulnerability identified.

• Bug fixing and problem reporting.

• Regular reports on usage using Google Analytics.

Additional website maintenance to include:

• Text: Additions or deletions

• Photos: Additions, deletions and basic retouching

• Web Pages: Additions or deletions using existing webpage design

• Navigation: Basic navigational changes (add, move or delete an item in the navigation)

• File Downloads: Additions or deletions of PDFs and other documents

• Videos: Insertion or deletion of pre-edited video

• Links: Additions or deletions

• Colour and Background Images: Changes/replacements

• Forms: Dynamic form layout and integration

Element 2: Website Development Work (Quotation on an hourly rate for development work)

To carry out bespoke website development work as and when required. As minimum this will include:

• Development of a supplier area to be added to existing website structure.

• Upgrade / overhaul of data base that sits behind “Support Finder” and enhancement of this function to support new features (e.g. staff area).

• Redesign / refresh of home page.

• Adhoc design work.

• Development of business support search tool to provide new features (e.g. staff area).

• Integration of 3rd party “white labelled” content and information tools.

• Development of a Product area to the website to include design work to ensure product area can be communicated effectively in various media e.g. printed, social etc.

• Development of events calendar /diary to enhance user experience.