Contracts Finder · Historical
Aylesbury Vale District Council
Automated Telephony Switchboard solution
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- Tue 3 Apr 2018A deadline does not apply to this historical notice. The source records Tue 3 Apr 2018, which is not an open deadline.
- Published
- 26 Mar 2018
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Expressions of Interest are being sought for the provision of Automated Telephony Switchboard Solution for an initial contract period of 2 years (subject to change).
Aylesbury Vale District Council are seeking to enhance what they currently offer their customers through an automated switchboard. Our current switchboard already operates as straightforward call routing facility through automated voice recognition interaction. We are seeking to continue to automate on this call routing functionality and improve customer experience with a modern solution that utilises voice recognition, interactive voice responses and Artificial Intelligence. This should provide customers with a "state of the art" automated experience.
The new switchboard shall provide automated answers to common queries from customers with a variety of self-serving options (information provision, place orders, pay bills, set-up direct debits, etc.).
Please email your expression of interest to rlima@aylesburyvaledc.gov.uk by noon on Tuesday 03 April 2018.
Tenderers will be contacted and provided with the Tender Documentation on 04 April 2018.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 32540000
- 32000000 32500000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 26 Mar 2018Contract notice
Contract notice published 26 March 2018.
Release b3dd71ec-42ce-4436-b9c3-5515a1205b0c
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a usable value.
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
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08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- b3dd71ec-42ce-4436-b9c3-5515a1205b0c
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Tue 7 Apr 2026, 22:58 BST
- Read at
- Wed 28 Oct 2026, 18:59 GMT
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