Contracts Finder · Historical
Contact Centre - Telephony
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £408,817Estimated value stated in the notice
- Deadline (UK time)
- Fri 29 Dec 2023, 12:00 GMTA deadline does not apply to this historical notice. The source records Fri 29 Dec 2023, 12:00 GMT, which is not an open deadline.
- Published
- 20 Feb 2024
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others.
The following front-line services use the contact centre solution:
• Customer Services Centre
• ICT Services
• Parking Services
• Local Welfare Provision
• MASH/IFD
• Local Taxation
• Pensions
• Debt Control
• Older Peoples Services
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 32000000 32400000 32410000 32412000
- 32412100
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 20 Feb 2024Contract notice
Contract notice published 20 February 2024.
Release 0a9b27cd-2dd5-4ea2-bf3e-ad172e87cff9
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
More telephony and mobile services tenders like this
This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by the notice’s current recorded classification or a fixed rule on its title, buyer and region.
- More telephony and mobile services tenders
- More contact centre services tenders
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- More council tenders
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Open now in Telephony and mobile services tenders
- Telephony Services and Call Recording Software Support and MaintenanceThe Police and Crime Commissioner for Lincolnshire · Published 16 Sep 2026The Police and Crime Commissioner for Lincolnshire is seeking to award a Contract for the provision of Telephony Services and Call Recording Software Support and Maintenance£800,000Estimated value stated in the noticeCloses Fri 30 Oct 2026, 12:00 GMT
- TfGM - Cloud Public Address SystemTransport for Greater Manchester · Published 17 Sep 2026This tender relates to Transport for Greater Manchester's (TfGM) need to procure a Cloud Public Address (PA) System and associated services to provide a secure, resilient, IP-based PA capability across TfGM Transport Service Facilities (TSFs). The PA service is intended to provide real-time passengeValue not stated in sourceCloses Fri 30 Oct 2026, 16:00 GMT
- The Provision of a Managed Call Conferencing ServiceHealth and Safety Executive · Published 6 Oct 2026The Health and Safety Executive's (HSE) Executive Committee hold monthly Town Hall events for all HSE staff to join. They want to provide all staff with the ability to join whether they are in the office, at home, or offsite at duty holder premises. For frontline staff working offsite, the option is£330,000Estimated value stated in the noticeCloses Tue 3 Nov 2026, 13:00 GMT
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- 0a9b27cd-2dd5-4ea2-bf3e-ad172e87cff9
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Fri 3 Apr 2026, 10:36 BST
- Read at
- Wed 28 Oct 2026, 00:22 GMT
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