Find a Tender · Historical
HSE Telephony Service
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- No open deadlineA deadline does not apply to this historical notice.
- Published
- 7 Jul 2021
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
HSE requires a Provider who will collaborate with us in the delivery of our telephony services.
We cannot predict with certainty the way the services will be delivered throughout the year, and we need a Provider who is flexible and able to respond to a constantly changing environment with pace and enthusiasm.
We are seeking to work with a Provider who will contribute to, and support us in, continually improving the services so that we can collectively ensure Covid secure workplaces, providing the government and public with assurance that we are doing the right thing, in the right way, at the right time.
HSE requires a provider who can:
• Provide professional inbound and outbound call handling services
• Manage our Working Safely Advice Line (WSAL), helping GB businesses, employees and members of the public to navigate and understand Covid-Secure guidance and legislation
• Undertake proactive telephone Covid secure spot checks with GB workplaces and meet the volumes indicated
• Successfully balance and maintain the delivery of these services in parallel.
• Respond rapidly to changing requirements in terms of priorities, volumes, location, sector and to changes in government and HSE guidance which may impact on the process and approach
• Respond to spot-check surge requirements without significant notice which may mean changes to pre-scheduled activity
• Rapidly mobilise to begin delivering Spot Checks at pace
• Deliver the services from UK based location(s)
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 85100000
- 79000000
04/ History
Releases of this notice
2 releases held, oldest first. Dates are UK time.
- 5 Mar 2021Tender notice
Tender notice published 5 March 2021.
Deadline in this release: Tue 6 Apr 2021, 09:00 BST.
Release 004507-2021
View this release on Find a Tender (opens in a new tab) - 7 Jul 2021Award notice
Award notice published 7 July 2021. The notice text changed; the source gives no change note.
Release 015633-2021
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a usable value.
06/ Questions
About this notice
07/ Tender hubs
More telephony and mobile services tenders like this
This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by the notice’s current recorded classification or a fixed rule on its title, buyer and region.
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08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-0298eb
- Source
- Find a Tender
- Stage
- award · Awarded
- Last verified
- Sun 5 Apr 2026, 14:36 BST
- Read at
- Tue 27 Oct 2026, 07:26 GMT
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